At Ellie Gizmo, we strive to provide the highest quality products and customer satisfaction. If you are not completely happy with your purchase, we offer a straightforward refund and return process, ensuring peace of mind.
Return Process:
- You may return items within 7 days of receiving your order.
- To initiate a return, please contact us within the return period. We’ll guide you through the steps for returning your items.
- Items must be returned in their original condition, including packaging and tags.
- Once we receive the returned item, our team will inspect it. If everything is in order, a refund will be processed.
Refund Process:
- We offer refunds in the form of cash only.
- After processing the return and inspection, refunds will be issued within 7-10 business days.
Non-Returnable Items:
- Items that have been opened, used, or damaged by the customer are not eligible for returns.
- Products that are specially customized or personalized cannot be returned.
Damaged or Defective Products:
- If your item arrives damaged or defective, please reach out to us immediately with clear photos of the damage. We’ll help you with a replacement or a refund.
For any questions regarding returns or refunds, please feel free to contact us at [email protected].